GENERAL DATA PROTECTION REGULATION

PRIVACY POLICY – RESET MIND COUNSELLING SERVICE

Effective Date: November 1, 2025

At RESET MIND COUNSELLING SERVICE, your privacy is important. This page explains how we collect, use, and protect your personal information.

What We Collect

We may collect:

  • Name, contact details, GP surgery and other personal information.
  • Brief clinical notes from counselling sessions (if you share information).
  • Financial information if you make payments.

How We Use Your Information

We use your information to:

  • Provide counselling and support.
  • Arrange appointments.
  • Process payments.

    Sensitive information (like health or therapy notes) is only used with your consent, except where required to prevent harm or comply with the law.

Who Sees Your Information

  • Your counsellor sees information relevant to your therapy, appointments and payments.
  • Professionals who may be contacted in regards to risk and safeguarding such as GP, Adult or Child Social Services, Police.

We do not sell your information.

Your Rights

You have the right to:

  • Access the information we hold about you.
  • Correct any mistakes in your data.
  • Ask for your data to be deleted or restricted in some situations.
  • Receive your data in a portable format.

To exercise these rights, contact [email protected] or write to us at our address above.

How Long We Keep Your Data

  • Client data: minimum of 7 years after therapy ends – BACP Guidance recommends we retain counselling records for at least 7 years from the date of the last contact.
    This allows for future reference, legal protection, and any potential safeguarding or complaints issues. For Children and Young People, BACP Guidance recommends we retain records until the client reaches age 25, or at least 7 years after the last contact, whichever is longer. This covers the period when a young person is considered a child and allows for safeguarding or legal issues that may arise later.

Security

We store your information securely in line with ICO requirements and only share it with relevant professionals or agencies when necessary and with your consent. Confidentiality may be broken in exceptional circumstances, in accordance with UK law and professional guidance, for example:

  • If there is a serious risk of harm to yourself (e.g., suicide or severe self-harm).
  • If there is a serious risk of harm to a child or vulnerable adult.
  • If there is evidence of a serious crime, including sexual or physical abuse.

In these situations, we may need to share information without your consent to protect safety, comply with legal obligations, or fulfil safeguarding responsibilities. Any information shared will be limited to what is strictly necessary.

Professional guidance: BACP and other regulatory bodies support sharing confidential information only when necessary to protect life, prevent serious harm, or meet legal obligations.

Safeguarding vulnerable people: Professionals have a legal duty to protect children and vulnerable adults under the Children Act 1989/2004 and Working Together to Safeguard Children 2018.

Preventing serious harm: Under common law and professional guidelines, counsellors can share information to prevent imminent danger to the client or others.

Compliance with law: Serious crimes, including abuse, must be reported to authorities under UK law.

Questions or Concerns

If you have questions about how we handle your data, email us at [email protected]